Sales Conditions

    This website is operated by Lloff srl Unipersonale, Via Montegranarese, 2500 - 63811 Sant'Elpidio a Mare (FM) Italy, info@lloff.it, lloff@pec.it, P.IVA/C.F. 01928960432, REA n. MC193437, Share capital €20.000 i.v.

    Throughout the site, the terms “we”, “us” and “our” refer to the brand Karma of Charme operated by Lloff srl. Lloff srl offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

   Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

   Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

ONLINE STORE TERMS

 

By agreeing to these Terms of Service, you represent that you:

- Are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site;

- Possess the necessary requirements to be able to form legally binding contracts;

- Have a valid e-mail address;

- Have a valid credit card for payment: Visa, MasterCard, American Express or a verified PayPal account or a bank account.

 Languages of the store: english, italian.

    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

   You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services

You ensure that all the information communicated on the Website in the context of the order is compliant with these standard terms and conditions of sale and full, accurate and up-to-date. Failing this, the Company reserves the right: (i) to cancel the order and the corresponding payment or, (ii) in order to first check the existence and accuracy of the customer’s information and addresses, to require that he/she supplies official documents evidencing them.

VALIDATION OF THE ORDER

Once you have selected the size, color and quantity of the product(s) you wish to order, select "Add to Cart" on the product page to confirm the selection.
The contents of the cart can be viewed at any time by clicking shopping bag symbol which appears at the top right corner of each page on the website.
You can delete some or all of the products in the shopping bag at any time by clicking on the corresponding quantity icon of the products. You shall be responsible, for completing details relating to invoicing, delivery address and intended payment method. At the end of the order process and before payment, will be displayed a summary of the products ordered together with details of any delivery costs. At this point the Customer may either confirm or change the order.
Once the required order information is completed, you will be directed to the payment page to finalize the order.

You must identify:

- If you have an account on the Website: your email address (user ID) and password;

- If you do not have an account on the Website: by your name, address of usual residence to which the order will be invoiced, telephone number.

You shall be responsible for checking the accuracy of this information prior to final confirmation of the order (in particular names, address, number, postal code, etc.). We shall not be responsible for any mistake in the information provided at the time of the order confirmation. If information relating to recipients is incorrect, we may not be held liable for any delay or failure to deliver an order.

FORMS OF PAYMENT

After filling our order form, you will need to choose the payment option that is most convenient for you:

 

1) PAYPAL: If you choose to pay via PayPal, you will be directed directly to our PayPal account with the precompiled amount and your order number, at which point you just have to make the payment to complete the purchase. The timing of crediting/reception will be immediate.

2) CREDIT CARD: After filling out the order form selecting "credit card" as method of payment you have to enter the details of your credit card for the successful completion of the purchase.

 3) BANK TRANSFER: if you choose to pay by bank transfer, at the end of the order you will automatically receive a confirmation e-mail containing the bank details of LLOFF s.r.l. Accreditation/receipt of the bank transfer takes on average 3/4 working days; only when this will be credited the goods can be sent.

   In order to guarantee the security of payments made on the webstore and to prevent any fraud, we hereby reserve the right to request the user, by e-mail, a copy (front and back) of your currently valid ID card, and, in case the order's holder is different from the credit card's / PayPal account holder, the ID card of the latter.

   The e-mailed request will specify the term by which the document shall be sent. This term will not, in any case, be more than 5 working days starting from receipt of the request by the user.
While waiting for the requested information / document, the order shall be suspended. If we don’t receive such information / documents within the term indicated in the e-mailed request or receives expired or not valid documents, the contract shall be considered legally terminated pursuant to and in accordance with Section 1456 of the Italian Civil Code and the order shall be subsequently cancelled.

 ORDER CONFIRMATION

We will then acknowledge having received the order by means of an email sent to your email address.

This confirmation email will note all the informations of the order: number of the order, name /size /color and quantity of the selected items, shipping address, price, discounts, shipping costs and total spent, link to the account or to the status of the order webpage.

 

SHIPPING

WHAT ARE THE TIMES AND COSTS OF SHIPPING?

Our products are hand-made by our artisans and require approximately 1-5 working days (shoes, bags and accessories), 1-10 working days (clothing). 

As soon as your order is completed and ready for delivery, you will receive an email notification with the tracking details.

DELIVERY IN ITALY

- Standard Delivery - within 3-5 working days:

• € 0 for orders over € 200.00

• € 9.80 for orders up to € 199.99

- Express delivery - within 1-2 working days - € 15.00

DELIVERY IN EUROPE

- Standard Delivery - within 3-5 working days:

• € 0 for orders over € 200.00

• € 14.80 for orders up to € 199.99

- Express delivery - within 1-2 working days - € 25.00

DELIVERY OUTSIDE EUROPE

- Standard Delivery - within 5-10 working days:

• € 0 for orders over € 200.00

• € 30 for orders up to € 199.99

- Express delivery - within 2-4 working days - € 70.00

Deliveries are made during office hours from Monday to Friday, excluding holidays. Through the tracking number that will be sent to you at the time of shipment, you can check the expected delivery date of your package and any updates on the status of your delivery. Once the order has been placed, it will no longer be possible to change the shipping address.

The delivery times indicated must be considered as purely indicative and a delay with respect to the same does not legitimize the Customer to refuse the delivery itself and to request compensation or compensation.

Upon delivery of the products, the Customer is required to check that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).

With regard to deliveries required in countries outside the European Union, any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of his country in advance to check the costs and any import limits.

TRACEABILITY OF THE SHIPMENT:

When your order is shipped, you receive an e-mail with the tracking number in order to view the progress of the shipment. The email informs you of the despatch, the delivery date and address.

DELIVERY OF ORDER:

Upon the arrival of the goods, customers are asked to carefully inspect the package before affixing a signature proof of delivery of the shipment. If for any reason the package should appear to have been tampered or damaged, customers are asked to sign the receipt with reserve or refuse the delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately report the incident to the courier and to contact us at customercare@karmaofcharmeshop.com.

All customs fees will be charged to the end customer. All customers who place an order subscribe to a commercial relationship with LLOFF s.r.l. and therefore undertake to accept delivery of the package. If the goods are not delivered for reasons to be dependent on the client (wrong address, the recipient always absentee, phone number incorrectly, etc..) or if the customer refuses the delivery, the shipping charges and even if there are customs charges, will be deducted from the refund due to the customer by LLOFF s.r.l.

 

PRICE OF THE ITEMS

 Displayed prices are given Euros and include all taxes applicable, such as VAT, but do not include delivery costs. 

Prices for our products are subject to change without notice.

The prices involved are those in force at the date of the order.

The amount of the transport costs, if any, will be automatically displayed, if relevant, on the Website at the time of the validation of the despatch method chosen by the customer and by email.

At the time of delivery, the customer will receive written confirmation of the price paid for each item and the delivery costs charged.

 

PROMOTIONAL CODES:

Customers who subscribe to KARMAOFCHARMESHOP.COM newsletter will receive updates on promotions and coupon codes which can be placed in the shopping cart during the purchase process. Each code has a start date and an end validity and this time limit can not be extended in any way.

General Terms and Conditions

 

RETURNS:

At Karma of Charme Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the items you received, you may return them. Please read and follow our return instructions below:

1. Send an email to customercare@karmaofcharmeshop.com to initiate the return process. Returns without prior notice won't be accepted, and customers may lose the refund right.In the email, please include the following information:

- Order Number
- Item(s) you wish to return
- Reason for the return

*** Return Shipping Costs:
The shipping costs for the return will be the responsibility of the customer, except in the case of a defective product. If the item received is damaged or faulty, please include relevant details in your return email.

2. Packaging and Condition:
Please ensure that the items being returned are in their original condition and packaging. We recommend using the original packaging to protect the items during transit.

3. Timeframe:
Contact us within 14 days of receiving your order to initiate the return process. The returned items must reach us within 30 days of the delivery date.

4. Refund or Exchange:
Once we receive and inspect the returned items, we will process the refund or exchange accordingly. If you prefer an exchange, please specify the desired item in your return email.

5. Refund Method:
Refunds will be issued using the same payment method used for the original purchase. Please allow up to 7 business days for the refund to be processed after we receive the returned items.

Please note:
- We are not responsible for any lost or damaged items during the return shipping process. We recommend using a reliable shipping method with tracking.
- Any items returned outside the specified timeframe or not meeting the return policy conditions may not be eligible for a refund or exchange.

If you have any further questions or need assistance with your return, please do not hesitate to contact our customer care team at customercare@karmaofcharmeshop.com.

TERMS AND CONDITIONS OF RETURN: 

The products must not be washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and must not show any kind of mark. All shoes and accessories must be returned complete with original tags, boxes, and accessories, which are considered to all intents and purposes an integral part of the product itself and must not have been damaged and/or altered in any way. Consumer Code the consumer is responsible for the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics, and functioning of the goods. We reserve the right to request photographic evidence before authorizing returns for defective merchandise.

In the case of shipments outside the EU, we are not able to offer a refund for the returned goods in the event that the customer refuses the package or wishes to avoid paying any customs duties imposed. We will not be responsible for paying any customs duties/taxes / VAT under any circumstances.

We reserve the right to refuse unauthorized returns. The product will not be accepted if the return does not comply with all the terms and conditions set out in our return policy. In this case, the goods will be returned to the sender at the original shipping address.

LIMITATION OF LIABILITY

While taking the most care and ensuring the maximum degree of accuracy when placing information and descriptions of the various items online and as regards the data available from the Customer Relations Department or on the Website and regularly updating the said information, descriptions and data, we cannot accept liability for any non-substantial errors that may occur. In the same way, although photographs and other reproductions of the items for sale represent them faithfully on the Website, within the limits of the available techniques and in accordance with best market standards, they may nevertheless contain non-substantial errors. The customer acknowledges this and accepts it. At all events, if an item delivered is not in conformity with its description, we undertake to correct this error.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

In no case shall our company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

LEGAL WARRANTY OF CONFORMITY

As received, you should ascertain that the items correspond to your order. If the items delivered are not the items that were ordered, you are advised to inform us as soon as possible at: customercare@karmaofcharmeshop.com explaining why the item is not in conformity with his/her order, including pictures

All the products sold on the store are covered by the Legal Warranty of Conformity as provided by articles 128-135 of the ("Consumer Code").

The Legal Warranty is reserved for consumers. It therefore applies solely to users who have made the purchase on the Store for purposes other than entrepreneurial, commercial, craft or professional activities.

We are liable vis-à-vis to the consumer for any lack of conformity existent at the time of delivery of the product and which shows up within two years of the said delivery. 

To benefit from this guarantee, the customer must report the lack of conformity with a communication addressed to the seller indicating the defects and faults found.

 Unless proven otherwise, it is assumed that any lack of conformity that occurs within one year from the time the goods were delivered already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect. of compliance.

In order to take advantage of the Legal Guarantee, the user must therefore provide proof of the date of the purchase and delivery of the good. It is therefore advisable, to prove the purchase, for the user to keep the invoice, as well as the transport document or any other document that certifies the date of the purchase (such as the credit card statement or the bank statement) and the delivery date.

A lack of conformity exists when the purchased good:

a. Is not suitable for performing the function for which goods of the same type are normally used;

b. Does not conform to the description provided by the seller and does not possess the features that the seller presented to the consumer as a sample or model;

c. Does not display the features and performance that are normal for a good of this type, which the consumer could reasonably expect, considering the declarations made in the advertising or on the labelling;

d. Is unsuitable for the specific use desired by the consumer who informed the seller at the time of the completion of the contract, culminating in the seller's acceptance of the situation. 

All products marketed by the legal guarantee of conformity provided for in articles 128 et seq. of the Consumer Code which covers any lack of conformity of the items purchased, existing at the time of delivery and which occur within 2 years of delivery. Any defects or damage caused by accidental events or by the Customer's responsibility for use of the products not compliant with their intended use, or effect of normal wear and tear, are excluded from conformity defects and, therefore, from the legal guarantee.

 The Legal Warranty does not cover faults or malfunctioning caused by accidental incidents or due to the user's responsibility or by use of the product that does not comply with its intended use and/or the information contained in the technical documentation accompanying the product.

In case of a lack of conformity reported within the prescribed period, the user is entitled:

a. Firstly, to the repair or free replacement of the good, according to preference, unless the requested solution is objectively impossible or excessively expensive with respect to the other one;

b. Secondly (in cases where repair or replacement are impossible or excessively expensive or where repair or replacement have not been made within a reasonable period of time or where the repair or replacement have caused significant inconvenience to the consumer) ,

The consumer customer has the right to a proportional reduction in the price or the termination of the sales contract, in accordance with the provisions of art. 135 bis, paragraph 4, of the Consumer Code and, in particular, if: the seller has not carried out the repair or replacement within the terms and conditions provided for by the Consumer Code, or has refused to bring the goods into conformity; if the lack of conformity is so serious as to justify the immediate price reduction or termination of the contract; if a lack of conformity occurs despite the seller's attempt to restore the conformity of the goods; if the seller has declared (or this is clear from the circumstances) that it will not proceed to restore the conformity of the goods within a reasonable period or without inconvenience. The consumer customer has no right to terminate the contract if the lack of conformity is only minor.

The requested solution is excessively expensive if entails user unreasonable expenses for the seller compared to alternative solutions, considering (i) the value that the good would have if there was no lack of conformity; (ii) the entity of the lack of conformity; (iii) the possibility that the alternative solution can be achieved without significant inconvenience for the consumer.

If a product purchased on the store, during the period of validity of the Legal Warranty, should display what could be a lack of conformity, the user can contact the Customer Service customercare@karmaofcharmeshop.com . The Customer Service department will reply promptly informing the user of the next steps that he/she should take.

 

 PROPERTY - COPYRIGHT & TRADEMARK

www.karmaofcharmeshop.com and all its content is of LLOFF s.r.l. property This includes documentation, images, characters, desing, music, software, codes and format scripts. The material contained in the website is protected by copyright. Any reproduction, alteration, transmission, publication or redistribution to third parties for commercial purposes, is strictly prohibited without the express written consent from LLOFF s.r.l.

 APPLICABLE LAW – DISPUTE RESOLUTION

The purchase agreement completed on the Store is subject to Italian legislation.

LLOFF s.r.l. does not guarantee in any way that the content of the website complies with the regulatory requirements in other countries. The access to the site www.karmaofcharmershop.com from places where their contents are illegal is expressly prohibited. Users who choose to access this site from these countries are fully aware of the legal consequences and penalties that are likely to incur and will be solely responsible for compliance with local laws.

For all disputes arising from the application, execution and interpretation of the Terms and Conditions of Sale, the competent court is the court of the place where the user lives or has chosen to reside.

 Pursuant to Art. 141-sexies, 3rd paragraph of Legislative Decree No. 206 dated 6 September 2005 (“Consumer Code”), Lloff srl informs the user who is a consumer according to Art. 3, 1st paragraph, letter a) of the Consumer Code, that, in cases where a dispute between the consumer and Lloff srl could not be settled further to a complaint submitted directly by the consumer to Lloff srl, the latter shall provide the consumer with the information about the Alternative Dispute Resolution entity or entities (so called “ADR entities”, as set forth by Articles 141-bis et ss. of the Consumer Code) for consumer disputes stemming from a contract executed pursuant to these Terms and Conditions of Sale, specifying whether or not it will make use of the relevant ADR entities to settle the dispute. 

Furthermore, Lloff srl hereby informs the user who is a consumer according to Art. 3, 1st paragraph, letter a) of the Consumer Code, that a European platform for online dispute resolution for consumer disputes (so called “ODR platform”) has been established. The ODR platform is available at the following address http://ec.europa.eu/consumer/odr/ ; through the platform the consumer may find a list of the ADR entities and relevant link to their websites, as well as start an online dispute resolution procedure for resolving his/her dispute. 
The above shall be without prejudice to the consumer’s rights to resort the court competent for the dispute stemming from these Terms and Conditions of Sale, regardless the outcome of the out-of-court procedure, as well as to start, where applicable, an out-of-court dispute resolution procedure pursuant to Chapter V, Title II-bis of the Consumer Code. 
The user who is resident in a member state of the European Union other than Italy may also have access, for any dispute arising from the application, execution and interpretation of the Terms and Conditions of Sale, to the European procedure set up for minor disputes, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, on condition that the value of the dispute does not exceed, excluding interest, rights and expenses, 2,000.00 Euros. The text of the regulation is available for consultation on the website eur-lex.europa.eu.

 

CUSTOMER SERVICE AND COMPLAINTS

You can request information, send notifications, ask about our Terms and Service, ask for assistance or submit complaints by contacting our Customer Service:

- by e-mail, writing to customercare@karmaofcharmeshop.com or filling in and sending the contact request form available in the "Contact Us" section of the Store.

- by mail, writing to Lloff srl, Via Montegranarese, 2500 - 63811 Sant'Elpidio a Mare (FM) - Italy.

We will deal with complaints within five days of receipt of the same.

 PRIVACY

We are committed to respecting your privacy.

LLOFF s.r.l. is aware of the importance of

protecti your personal data and is committed to guarantee a protected use of

the website. We invite you to read our privacy policy and the rules that LLOFF s.r.l. observes in processing personal data and the methods and purposes of the processing of personal data provided by browsing the website, by creating account and cuse contact masks, as well as making or offers or supply of services available and offered through the website.

For more information on processing of personal data, consult the privacy policy

 COOKIES

This website uses cookies to offer the best browsing experience on the site, to optimize their visit and improve its functionality.

For information on the use of cookies see the cookie policy

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 "KARMA OF CHARME adheres to the code of ethics of the Italian Association of Electronic Commerce available at the following link:https://www.aicel.org/codice-etico-dei-merchant-aicel