Returns
RETURNS:
At Karma of Charme Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the items you received, you may return them. Please read and follow our return instructions below:
1. Send an email to customercare@karmaofcharmeshop.com to initiate the return process. Returns without prior notice won't be accepted, and customers may lose the refund right.In the email, please include the following information:
- Order Number
- Item(s) you wish to return
- Reason for the return
*** Return Shipping Costs:
The shipping costs for the return will be the responsibility of the customer, except in the case of a defective product. If the item received is damaged or faulty, please include relevant details in your return email.
2. Packaging and Condition:
Please ensure that the items being returned are in their original condition and packaging. We recommend using the original packaging to protect the items during transit.
3. Timeframe:
Contact us within 14 days of receiving your order to initiate the return process. The returned items must reach us within 30 days of the delivery date.
4. Refund or Exchange:
Once we receive and inspect the returned items, we will process the refund or exchange accordingly. If you prefer an exchange, please specify the desired item in your return email.
5. Refund Method:
Refunds will be issued using the same payment method used for the original purchase. Please allow up to 7 business days for the refund to be processed after we receive the returned items.
Please note:
- We are not responsible for any lost or damaged items during the return shipping process. We recommend using a reliable shipping method with tracking.
- Any items returned outside the specified timeframe or not meeting the return policy conditions may not be eligible for a refund or exchange.
If you have any further questions or need assistance with your return, please do not hesitate to contact our customer care team at customercare@karmaofcharmeshop.com.
TERMS AND CONDITIONS OF RETURN: The products must not be washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and must not show any kind of mark. All shoes and accessories must be returned complete with original tags, boxes, and accessories, which are considered to all intents and purposes an integral part of the product itself and must not have been damaged and/or altered in any way. Consumer Code the consumer is responsible for the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics, and functioning of the goods. We reserve the right to request photographic evidence before authorizing returns for defective merchandise.
In the case of shipments outside the EU, we are not able to offer a refund for the returned goods in the event that the customer refuses the package or wishes to avoid paying any customs duties imposed. We will not be responsible for paying any customs duties/taxes / VAT under any circumstances.
We reserve the right to refuse unauthorized returns. The product will not be accepted if the return does not comply with all the terms and conditions set out in our return policy. In this case, the goods will be returned to the sender at the original shipping address.
At Karma of Charme Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the items you received, you may return them. Please read and follow our return instructions below:
1. Send an email to customercare@karmaofcharmeshop.com to initiate the return process. Returns without prior notice won't be accepted, and customers may lose the refund right.In the email, please include the following information:
- Order Number
- Item(s) you wish to return
- Reason for the return
*** Return Shipping Costs:
The shipping costs for the return will be the responsibility of the customer, except in the case of a defective product. If the item received is damaged or faulty, please include relevant details in your return email.
2. Packaging and Condition:
Please ensure that the items being returned are in their original condition and packaging. We recommend using the original packaging to protect the items during transit.
3. Timeframe:
Contact us within 14 days of receiving your order to initiate the return process. The returned items must reach us within 30 days of the delivery date.
4. Refund or Exchange:
Once we receive and inspect the returned items, we will process the refund or exchange accordingly. If you prefer an exchange, please specify the desired item in your return email.
5. Refund Method:
Refunds will be issued using the same payment method used for the original purchase. Please allow up to 7 business days for the refund to be processed after we receive the returned items.
Please note:
- We are not responsible for any lost or damaged items during the return shipping process. We recommend using a reliable shipping method with tracking.
- Any items returned outside the specified timeframe or not meeting the return policy conditions may not be eligible for a refund or exchange.
If you have any further questions or need assistance with your return, please do not hesitate to contact our customer care team at customercare@karmaofcharmeshop.com.
TERMS AND CONDITIONS OF RETURN: The products must not be washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and must not show any kind of mark. All shoes and accessories must be returned complete with original tags, boxes, and accessories, which are considered to all intents and purposes an integral part of the product itself and must not have been damaged and/or altered in any way. Consumer Code the consumer is responsible for the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics, and functioning of the goods. We reserve the right to request photographic evidence before authorizing returns for defective merchandise.
In the case of shipments outside the EU, we are not able to offer a refund for the returned goods in the event that the customer refuses the package or wishes to avoid paying any customs duties imposed. We will not be responsible for paying any customs duties/taxes / VAT under any circumstances.
We reserve the right to refuse unauthorized returns. The product will not be accepted if the return does not comply with all the terms and conditions set out in our return policy. In this case, the goods will be returned to the sender at the original shipping address.